Refund policy

REFUND & RETURN POLICY — AnointDebib Clothing and Beauty Store

Your satisfaction is our priority. Please read our policy carefully before making a purchase.

LOCALLY AVAILABLE PRODUCTS (Items marked "Fast Delivery – Nigeria")

We accept returns on locally sourced items only where the error is from us, provided:

  • Item is unworn, unwashed and in original condition
  • Tags are still attached
  • Complaint is made within 48 hours of delivery
  • Item is received back by us within 7 days of delivery
  • Clear photo/video evidence submitted to: support@anointdebibclothingandbeautystore.shop

Eligible situations (local orders):

  1. Wrong item received — Free exchange for correct item OR replacement. Shipping: 100% covered by us.
  2. Severely damaged/defective item — Free exchange OR replacement. Shipping: 100% covered by us.
  3. Partially damaged item — Exchange or replacement based on extent of damage as assessed by our team. Shipping: Customer 70%, Us 30%.

Note: Local orders are not eligible for monetary refunds. Resolution is by exchange or replacement only.

 

INTERNATIONAL ORDERS (Items marked "US Shipping" or "Global Shipping") (Nigerian customers sourcing internationally — see International Order collection)

Due to the nature of international sourcing, we might not be able to accept physical returns on certain occassions. However, we are fully committed to resolving any issues.

Estimated Delivery Timeframes:

  • 🇺🇸 United States (US Shipping): 3–8 business days
  • 🇬🇧 UK · 🇨🇦 Canada · 🇦🇺 Australia · 🇫🇷 France · 🇩🇪 Germany (Global Shipping): 6–15 business days

If your item arrives:

  • Damaged or defective
  • Significantly different from what was described
  • Wrong item entirely

Please contact us within 7 days of delivery via:

  • 📱 WhatsApp: +2347026845925
  • 📧 Email: support@anointdebibclothingandbeautystore.shop

Include:

  • Your order number
  • Clear photos/videos of the item and the issue

We offer:

  • Full refund of product cost OR free reshipment OR replacement
  • Partial refund based on damage extent (assessed by our team)
  • Shipping for reshipment: 100% covered by us

Item Not Received — If your order is not delivered within the stated delivery window:

  • An investigation will be launched within 30 days of order date
  • Full refund of product cost OR reshipment offered after investigation is concluded
  • Shipping cost for reshipment: 100% covered by us

Note: Please allow the full delivery window to pass before reporting a missing order. Note: Complaints received after 7 days of delivery may not be eligible for resolution.

NON-ELIGIBLE SITUATIONS (ALL ORDERS)

  • Change of mind
  • Wrong size ordered — please check size guides carefully before ordering
  • Beauty, skincare & personal hygiene products — non-returnable for hygiene and safety reasons
  • Sale/clearance items — all sale items are final
  • Items without original tags or that have been worn/washed
  • Colour variations due to screen/device differences
  • Customised or personalised items

IMPORTANT NOTES

  • Please check the size guide carefully before ordering — we are not liable for wrong size selections
  • Colours may vary slightly due to screen/device differences
  • Sale items are not eligible for returns unless defective
  • Customised or personalised items cannot be returned
  • We ship locally (Lagos & nationwide across Nigeria) and globally to the US, UK, Canada, Australia, France, and Germany
  • All prices are displayed in USD. Local currency display is for reference only; checkout is processed in USD

REFUND DETAILS (Applicable to International Orders only)

  • Refunds cover the product cost of the affected item only
  • Approved refunds processed within 5–10 business days to your original payment method
  • Final refund amounts confirmed after our review process

PERSONAL DATA & PRIVACY — When you submit a return or refund request, we collect your name, order details, email address and any photos/videos you provide. This information is used solely to process your claim and improve our service. Your data is never sold or shared with third parties except where necessary to resolve your claim. For full details see our Privacy Policy.

HOW TO SUBMIT A CLAIM

  1. Email: support@anointdebibclothingandbeautystore.shop
  2. WhatsApp: +2347026845925
  3. Include your order number
  4. Attach clear photos/videos of the issue
  5. Our team will respond within 2–8 hours during business working hours.