Frequently Asked Questions (FAQ)

❓ Where are you located?

AnointDebib is a fully online store proudly based in Lagos, Nigeria. We have partnered physical stores in Ojodu Berger, Lagos and Asese Ibafo, Ogun. Though they are not walk-in stores, they serve as storage centres for servicing of all local orders for delivery. We also have a package/parcel receiving outlet for all international orders at P.O. Box 26 Aguda-Ogba, Ogba Agege 100005 Lagos; where we have a manager domiciled for handling of all international orders.

We deliver to every state across Nigeria — which means we can deliver to you wherever you are in Nigeria 🇳🇬. So no need to leave your house, we are working for your comfort. We process and bring your order straight to your doorstep 📦. Wherever you are, you are covered!

❓ Is it safe to pay on your website?

Absolutely. All payments on AnointDebib are processed by Flutterwave — Nigeria's leading and most trusted secured payment gateway, used by thousands of businesses nationwide. Your card and bank details are fully encrypted and we never store your payment information. You can also reach us directly on our Email or WhatsApp to pay via a secure payment link if you prefer. 🔒

❓ What payment methods do you accept?

We accept the following payment methods:

💳 Debit & Credit Cards (Visa, Mastercard, Verve)
🏦 Bank Transfer
📱 USSD (no internet required)

All powered by Flutterwave for your security and peace of mind.

❓ How long does delivery take?

📍 Within Lagos: 2–5 days
🚚 Nationwide (outside Lagos): 3–7 days

Once your order is confirmed, you'll receive tracking information so you can monitor your package every step of the way. For urgent orders, please contact us on Email or WhatsApp and we'll do our best to prioritise you with just a minimal token fee 😊

❓ Can I order via WhatsApp instead of the website?

Yes! Though ordering through the website is faster and through to checkout, some of our customers who are not comfortable with technology prefer to order directly via WhatsApp. Simply click the WhatsApp button on our website, the product/variant of interest comes to us, tell us what you want, and we'll guide you through to payment — including sending you a secure payment link. Which is as well easy, and personal! 💬

❓ Are your products authentic?

Yes, completely. All products on AnointDebib are carefully sourced from verified suppliers and reviewed for quality before being listed on our store. What you see is exactly what you'll receive. If you have further questions, reach out to us on our Email or WhatsApp — we're happy to help! ⭐

❓ What is your return/exchange policy?

Your satisfaction is our priority. If your item arrives damaged or is significantly different from what was shown, please contact us within 48 hours of delivery with clear photos and we will resolve it promptly. Please refer to our refund/return policy. Please note that we are unable to accept returns for change of mind or incorrect size selection, so we encourage you to review size guides carefully or contact us before ordering if you're unsure. 📸

❓ How do I know what size to order?

Each product page includes a size guide in the description — please refer to this before ordering. If you're still unsure, send us a message on Email or WhatsApp with your measurements or usual size and we'll walk you through personally! 📐

❓ Do you ship outside Nigeria?

Currently we primarily deliver within Nigeria. However, we are actively working on international shipping. If you're in the diaspora and would like to order for someone in Nigeria, we can absolutely arrange that — just contact us on Email or WhatsApp! 🌍

❓ How do I track my order?

Once your order is dispatched, you'll receive tracking information via email and/or WhatsApp. You can use this to monitor your delivery in real time. If you have any concerns about your order status, reach out to us and we'll update you immediately! 📲

❓ How do I cancel my order?

Orders can only be cancelled within 2 hours of placement. After this window, your order may already be processing. Please contact us immediately via Email or WhatsApp if you need to cancel.

❓ What happens if my package is lost or delayed?

If your package exceeds the expected delivery timeline, please contact us immediately. We will investigate with our delivery partners and keep you updated until your order is resolved. Your satisfaction is guaranteed. 📦

❓ Do you offer bulk or wholesale orders?

Yes! We welcome bulk purchases for individuals, businesses, and resellers. Contact us via Email or WhatsApp for special pricing and arrangements. 🛍️

❓ Can I change my delivery address after ordering?

Address changes can only be accommodated within 2 hours of placing your order, before it enters processing. Please contact us immediately via WhatsApp if you need to make a change.